Privacy Policy

1. Who we are

The data controller.

Sturts Community Trust is a registered charity (no. 1152152), company limited by guarantee (no. 8359958), and registered housing association (no. 5089), based at Sturts Farm, Three Cross Road, West Moors, Dorset, BH22 0NF. For the purposes of UK data protection law, SCT is the data controller for personal data collected through this website.

2. What we collect

Information you give us.

When you use our contact form, we ask for:

• Your name
• Your email address
• Your phone number (optional)
• The type of enquiry you're making (e.g. referral, volunteering, donation)
• The content of your message

When you browse the site, our hosting provider automatically records standard technical information such as your IP address, browser type, and pages visited, for security and performance purposes. We do not use this information to identify you individually.

3. How we use it

Why we collect your data.

We use the information you provide to:

• Respond to your enquiry, referral, or request
• Process volunteering applications and donation queries
• Meet our regulatory and safeguarding obligations as a housing association and care provider
• Keep our website secure and prevent spam or abuse

4. Legal basis

Our lawful basis for processing.

We rely on your consent when you submit the contact form, our legitimate interest in operating a secure and functional website, and — where relevant, such as for existing tenants or service users — our legal obligations as a registered housing association and regulated care provider.

5. Who we share it with

Third parties we work with.

We never sell your personal data. We share it only with the following trusted service providers, who process it on our behalf:

• Resend — delivers contact form emails to our office
• Cloudflare — hosts this website and provides security and spam-prevention (Turnstile) for our contact form
• Google Maps — powers the embedded map on our Contact page
• Care Quality Commission (CQC) — provides the regulator rating widget shown in our footer

See our Cookies Policy for more detail on the third-party content embedded on this site.

6. International transfers

Where your data is processed.

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to keep your data protected to UK standards.

7. How long we keep it

Data retention.

We keep enquiry and contact form data only for as long as needed to respond to your request and for a reasonable period afterwards in case of follow-up, unless a longer period is required by law or regulation (for example, safeguarding or housing records).

8. Your rights

What you can ask of us.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Restrict or object to how we use your data
• Request your data in a portable format

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Children

A note on children's data.

This website is not directed at children, and we do not knowingly collect personal data from children through our contact form.

10. Changes to this policy

Keeping this policy up to date.

We may update this policy from time to time to reflect changes to our practices or for legal reasons. Any changes will be posted on this page with an updated date.